You don’t need a fully developed training brief before speaking to us.
Tell us where your guides are today, what challenges you’re experiencing and what you’d like to improve. We’ll help you explore possible development approaches and determine what might work best for your guides, your organisation and your goals.
Not sure exactly what you need? That’s perfectly okay.
What Happens Next
Our process is simple.
We start by understanding your guides, your current challenges and the outcomes you’d like to achieve. From there, we’ll explore possible development approaches and recommend the most appropriate next steps.
Tell us about your guides.
We discuss your objectives and challenges.
We explore possible development approaches.
We recommend a way forward.
The initial discussion is informal, confidential and carries no obligation. The goal is not to sell you a programme. It is to understand your situation and help you explore possible development approaches.
Tell Us About Your Guides
Complete the form below and tell us a little about your guides, your organisation and what you’d like to achieve.
The more context you can provide, the more meaningful our initial discussion is likely to be.
Still have questions?
Many tourism businesses, guides and tourism organizations ask similar questions before investing in guide development.
Questions such as:
Is guide development really worth the investment?
Are our guides delivering the experience we promise our guests?
If you don’t certify guides, how do you improve standards?
We invited Johan Burger from Ascent Solutions to conduct a two-day communication and guest experience workshop for our guiding team in Arusha.
The training provided practical techniques to improve guest engagement, strengthen communication, and create more memorable experiences throughout the safari journey.
The training delivered by Johan was immensely valuable because it focused on the areas that have the greatest impact on guest satisfaction. The content was practical, relevant, and insightful, even for guides with extensive industry experience.
Johan has a unique ability to cut through the noise and get straight to what matters, regardless of the topic. This is invaluable for anyone who genuinely wants to improve, grow, and develop as a guide and leader.
Cusco Peru & Cape Town South Africa
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What Participants and Tourism Businesses Say
Chris De Coning
Johan’s training of guides challenges us to move beyond delivering information and focus on creating memorable experiences for the guests. I left with ideas I could apply immediately as well as a greater understanding of how tourist guides function within the greater milieu of the industry.
Professional Guide | 30+ Years
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What Participants and Tourism Businesses Say
Nico Barkhuizen
Practical, thought-provoking, and highly relevant.
Johan’s training offered new insights that I could immediately apply in the field, even after more than 20 years as a guide.
Professional Tourist Guide | 30+ Years
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What Participants and Tourism Businesses Say
Wayne Maddams
The training was practical, engaging, and immediately applicable.
Even after 20+ years in the industry, I left with fresh ideas to enhance the guest experience.
Professional Tourist Guide | 20+ Years
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What Participants and Tourism Businesses Say
Charl Fourie
“After nearly 3 decades in the industry, Johan still gave me new ways to think about guest engagement and communication.
Practical, relevant, and immediately applicable in the field.
Professional Tourist Guide | 20+ Years
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What Participants and Tourism Businesses Say
Dion Fabe
Practical, engaging, and highly relevant.
The training provided useful techniques to improve communication and enhance the overall guest experience.”
