Every guide, team and organization faces different development needs.
Some programs focus on communication and guest connection. Others focus on storytelling, experience creation or long-term guide development.
Whether you’re investing in an individual guide, an entire team or destination-wide guiding standards, our programs are designed to help experienced guides become more exceptional at what they do.
Guide Communication Masterclass™
Communication is one of the most influential skills a guide can develop. The Guide Communication Masterclass™ helps experienced guides strengthen how they communicate, connect with guests, manage groups and deliver information in a way that feels natural, engaging and memorable.
Experience Architect™
Exceptional experiences do not happen by accident. Experience Architect™ helps guides understand how people think, feel, remember and engage with experiences, enabling them to create stronger guest connections and more memorable journeys.
Storytelling
Facts inform. Stories connect.
The Storytelling program helps guides transform information into engaging narratives that capture attention, create emotional connection and make experiences more memorable for guests.
Custom Programs
Every organisation, team and destination has unique development goals, challenges and priorities.
Custom Programs are designed around specific organizational needs, allowing development content, activities and outcomes to align with the context, objectives and people involved.
Gold Standard Guide Development™
Exceptional guiding standards are not built through one-off training interventions. They are developed through a structured system of assessment, development, application, observation, feedback and continuous improvement.
Gold Standard Guide Development™ is Ascent’s long-term guide development framework, designed to help organisations create, maintain and continuously improve guide performance over time.
Not Sure Which Program Is Right For You?
You don’t need to know exactly what you need before starting a conversation.
Tell us about your guides, your challenges and your objectives. We’ll help you identify the most appropriate development approach for your situation.
Discuss Your Development Needs →
Or, explore our open enrollment scheduled program.
